Features: Could adjust the degree of thickness. Sleek, slim design makes it easy for storage in a compact space. washable, cleaned by brush. Beautiful and healthy ceramic mill.
Specifications: 1.Material: Food grade ABS+ food grade PC+304 stainless steel + high quality ceramic 2.Gross weight: 350g 3.Capacity of the coffee powder drawer: 20-40g
Operation: 1.3 spoons/person, add 2-3 person, do not add extra more for protecting the ceramic core grinder, Step by step. 2.Turn the grinder in the clockwise direction by right hand. 3.Knock the grinder sometime for better operation.
We would be appreciated you can leave a 5-star feedback if you are satisfied with our product.
But if you the product you received has something wrong or damaged,please contact us firstly before leaving us feedback,we will give you our best solution!!
Feedback is very important to us,we maintain high standards of excellence and strive for 100% customer satisfaction!!!
1. WORLDWIDE SHIPPING. (Except some countries and APO/FPO)
2. Orders processed timely after the payment verification.
3. We only ship to confirmed order addresses. Your order address MUST MATCH your Shipping address.
4. It will take about 3-5 days for our repairing your goods after we receive your payment.
Delivery time is about 15-45 days from Chinese warehouse, even longer if a peak shopping season.
5. After we ship out the goods, the tracking information will show up in 2-5 days.
if you haven’t received the goods and the delivery date is going to end, please contact us to extend the delivery date for you.
1. If the goods arrives at your place, and you don’t go to pick up it in time so that it returns to us.
After we receive the goods, we will return the money or resend it to you based on your demand.
2. After you receive the goods, you find something wrong or damages on the product,
please do not hesitate to contact us and provide us enough evidences, then we will offer you relative solution or compensation.
Tips: You’d better to record unpacking video when you are going to open the package!!!
3. If you have never received the package or the package is missing during the shipping,please contact us,we will give you the best solution!!!:)
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Royal Coffee and Tea (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.royalcoffeeandtea.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.