For all customers
1: Russia and Belarus, buyers should write the full name.
2: Brazil, Argentina, Canada, the clearance rate is very slow.
3: If you are unable to track the package, or confused, please give us a message, we will reply to you within 24 hours.
The old pu-er More Than 30 Years Old PUER Puerh Pu er Tea Made in 1984 year Tea Pu erh Pu’er Brick 500g Lose Weight tea
USD 6.99/pieceUSD 7.99/pieceUSD 6.99/pieceUSD 3.99/pieceUSD 3.59/pieceUSD 7.99/pieceUSD 10.99/pieceUSD 6.19/piece
- Washing Cup: Washing tea set by boiling water, and warming tea pot and cups.
- Putting Tea: Pry up one pieces tea ( about 5-8 grams) , putting into tea pot.
- Waking up Tea: Infusing boiling water into tea pot, waiting for about 3-5 seconds. Discarding tea soup right now when the tea beginning to stretch.
- Brewing Tea: Infusing boiling water into tea pot again, waiting for about 10 seconds. After the tea juice exudes and tea soup become to brown, pouring out tea soup and preparing to taste now.
- Tea-Tasting: Sipping tea when it is hot. Smelling before tasting, sipping with smelling.
Pu’er, Pu-erh, Puer, Puerh also Po Lei or Bolay is a variety of post-fermented tea original produced in Yunnan province, China. Post-fermentation is a Chinese tea production style in which the tea leaves undergo a microbial fermentation process after they are dried and rolled to produce dark tea. The kind of dark tea produced in Yunnan are generally named Puer. Pu’er is available as loose leaf or in various compressed forms, divided into ripe (shou, shu) and raw (sheng, shen, Green) types. The shu type refers to those vrieties that have gone through a proper post-fermentation process, while the shen types are those in the process of gradual darkening through exposure to the environmental elements. Certain selections from either type can be stored for maturity before consumption. That is why some are labelled with year and region of production as wine vintages.
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Royal Coffee and Tea (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.royalcoffeeandtea.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.